1.       INTRODUCTION

1.1.    By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts.

1.2.    By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement.

1.3.    By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

1.4.    Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your individual status, and you may not assign or otherwise transfer your individual account to any other person or entity.

1.5.    When using the Software or Service you agree to comply with all applicable laws from the country, state and city in which you are present while using the Software or Service.           

1.6.    These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who sign up By using the Website and by clicking on the “submit”/ “Register now”/ “sign up” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.              

1.7.    Only registered users may order products, book services, or request quotes on the Website.

1.8.    To register as a user, you must provide a unique username and password and provide certain information and personal details to Gottawork. You will need to use your unique username and password to access the Website in order to purchase products, book services or request quotes.

1.9.    You agree and warrant that your username and password shall:

1.9.1.  Be used for personal use only; and           

1.9.2.  Not be disclosed by you to any third party.

1.10.  For security purposes you agree to enter the correct username and password whenever ordering products and booking services or obtaining quotes, failing which you will be denied access.          

1.11.  You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order or booking.

1.12.  You agree to notify Gottawork immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.           

1.13.  You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Gottawork representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).          

1.14.  You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. 

1.15.  You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Gottawork representative.            

1.16.  Consumer Protection ACT        

1.16.1.   these Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).           

1.16.2.   These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -           

1.16.2.1.   May limit the risk or liability of Gotta Work or a third party; and/or           

1.16.2.2.   May create risk or liability for the user; and/or   

1.16.2.3.   May compel the user to indemnify Gotta Work or a third party; and/or   

1.16.2.4.   Serves as an acknowledgement, by the user, of a fact.     

1.16.2.5.   Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.          

1.17.      If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Gotta Work to explain it to     you before you accept the Terms and Conditions or continue using the Website.       

1.18.      Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the          case may be, created for either you or Gotta Work in terms of the CPA.         

1.19.    Gotta Work permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to     have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and  Conditions.      

1.20.      The service offering might change without prior notification.

2.       SIGN UP REQUIREMENTS

   All fields must be completed upon sign up.

3.       SIGN UP COSTS

  Users sign up for free.           

4.       COMPLETION OF REGISTRATION AND ACCOUNT NOTIFICATION

4.1.    You must provide accurate, current and complete information about yourself when you sign up.              

4.2.    You may not impersonate any person or use a name you are not legally authorised to use.

4.3.    The sign up will be complete once you completed the following fields and accepted the terms, conditions & policies;               

4.3.1.    Name and Surname

4.3.2.    Email Address

4.3.3.    Cell phone number

4.3.4.    Password

4.3.5.    Confirmation of password

4.4.  Once the registration is complete you will receive an automatic email notification to the provided email address.  If you do not receive this email please contact us at ​support@gottawork.co.za​ with the subject as USER REGISTRATION. 

4.5.   As you are solely responsible for your account, your information provided on your account (including payment details) and all activity occurring on your account, we implore you to protect your account and password and avoid sharing your account details with other people unless very necessary.      Please notify Gotta work immediately should you notice any breach of security or unauthorised use of your account.       

5.    USE OF THE SERVICE

BUYING A PRODUCT OR GETTING A QUOTE FROM A COMPANY

5.1.      Buying

5.1.1.       The Products will be supplied to You by the company and not by us as Gotta work.

5.1.2.       If You have any problem with the Products, you must take it up with the Merchant/Company and not with Us.

5.1.3.       Returns will be dealt with directly with the company.

5.1.4.      Quotes and promotional products or services is directly from the company

5.1.5.    The Sale formed on acceptance of your order for products or services that are for sale by a Company or individual is therefore solely between the registered user and such Company or individual. Gottawork is not a party to that sale.   

5.1.6.     Conclusion of sales and availability of stock       

5.1.7.    Registered users may place orders for Goods, which Gotta Work or the Third-Party Seller may accept or reject. Whether or not Gotta Work or the Third-Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Gotta Work for the Goods.         

5.1.8.     NOTE: Gotta Work or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Gotta Work or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from Gotta Work stating that your order or payment has been confirmed. Gotta Work will indicate the rejection of your order (by Gotta Work itself or the Third-Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.              

5.1.9.  Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch/shipped or notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy as per the third-party seller.

5.1.10.   Placing Goods in a Wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Gotta Work or the Third-Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

5.1.11.   Goods are for sale by a Third-Party Seller.

5.1.12.  Gotta Work relies on inventory information supplied by the relevant Third-Party Seller and Gotta Work accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third-Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third-Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.       

5.2.      Delivery of goods         

5.2.1.  Gotta work offer various delivery options to third-party suppliers including but not limited to the following, for detailed info please refer to each third parties company profile;

5.2.1.1.  courier; or          

5.2.1.2.  self-collection. 

5.2.2.   Where it accepts your order, the Third-Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). the third-party seller will notify you if they are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, Gotta work will reimburse you for the purchase price.

5.2.3.   The obligation to deliver a product to you is fulfilled when delivery of the product to the physical address nominated by you for delivery of the order is complete. Gotta Work is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.  Any queries in relation to the delivery must be queried directly with the third-party seller.

5.3.    Quotes

5.3.1.  Companies will have an option available, if they choose to, whereby you as a user can request a quote from them

5.3.2.  Quotes will be sent out in a timeously manner, not exceeding a 24-hour period, including but not limited to new and amended quote requests.

5.3.3.  Upon receipt of the quote, you the user can either request an amendment, reject the quotation or accept the quote.   

5.3.4.  Upon amendment request, the company must provide you as the user with an updated quote.

5.3.5.   Upon acceptance of the quotation, you as the user will be directed to the shopping cart, where payment will be made.

5.3.6.  When you as the user accepts a quote and proceed to payment, the quote cannot be amended anymore. 

5.4.    Cost of delivery will not be included in the quotation, the amount for delivery will be added in the shopping cart if applicable.

6.           USE OF THE SERVICE

BOOKING A SERVICE FROM AN INDIVUDAL LISTED ON THE SITE

Where we describe Individual Service Providers as “vetted” or similar, we are promising only that we have carried out certain checks as specified on our Website at the time you make use of our site and that those checks did not reveal any cause for concern. You acknowledge that in carrying out these checks we are reliant on information supplied by third parties. We cannot guarantee that that information is accurate. Nor can we guarantee that the Individual Service Providers are otherwise suitable for your purposes. You use any of the Service Providers, whether an individual or business at your own risk.     

6.1.    Supply of Services:

6.1.1.  Your order is an offer that is only accepted when we send you an email on behalf of one of your selected Service Providers confirming your order.       

6.1.2.  You agree to treat Service Providers courteously and lawfully. You agree to provide a safe and appropriate working environment for Service Providers in compliance with all applicable laws and regulations and that you will provide reasonable co-operation to Service Providers to enable them to supply Services.    

6.1.3.  You agree to communicate any complaints to us and not the Service Provider. You agree to comply with our complaint and other policies on our Website as may be varied from time to time.      

6.1.4.   You acknowledge that your nominated Service Provider may be unavailable from time to time e.g. through illness or vacation or leaving our service.       

6.1.5.  You agree that during the period of this agreement you will not book any services from, or engage, any Service Provider outside of our Website. You agree not to engage any Service Provider for 6 months after termination of this agreement.

6.1.6.  Placement Fee : Should you at any stage make an appointment with a Service Provider outside of booking said appointment via the Gottawork platform, you will be liable to pay Gottawork a placement fee reckoned at R2000 ex VAT, this placement fee shall be payable within 10 (ten) working days of his/her appointment with you. No termination of the appointment or variation of its terms will entitle you to any repayment of the placement fee. This clause will survive the termination of this agreement, and will apply for 6 (six) months after its termination.              

6.1.7.  We try our best so that individuals are not double booked, the system indicates the dates not available.  If, however an individual is double booked, the user that booked the individual first will be fulfilled the individual who booked second will be asked to choose another individual, choose a different date or get refund.

7.       PAYMENT METHODS

7.1.    We are committed to providing secure online payment facilities. All transactions are done via Payfast.

7.2.    Payment can be made for Goods via –

7.2.1.  Debit card;         

7.2.2.  Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery and notify the third-party seller/service provider, until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the products/services will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the products/services. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the Gotta Work services used on the Website;     

7.2.3.  Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. Gotta work and or the company/supplier will not accept your order if payment has not been received as yet, payment must reflect within the bank account prior to service booked date, and or products being shipped;       

7.2.4.  Instant EFT;        

8.       PAYMENT AND CANCELLATION OF SERVICES BOOKED WITH AN INDIVIDUAL SERVICE PROVIDER 

8.1.    Payment for Services / Cancellation by You:       

8.1.1. You must maintain a valid cheque / credit card registered on our Website. You must ensure that all contact and payment information (e.g. email address, physical addresses, cheque / credit card numbers) which you provide is accurate and not misleading and that you will update it so that it remains so.

8.1.2.  Prices include any applicable VAT or other sales tax unless otherwise stated.       

8.1.3.  We may at any time change the prices, fees, commission structure or any other income derived from the site without prior notification.        

8.1.4.  Gotta work reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing.

8.1.5.  You can at any time cancel any individual visit, a Repeat Booking, or this agreement as a whole via the platform or by contacting us, subject to the cancellation and refund policy of each. There is no charge if you cancel the appointment before the cut-off time of 12 hours prior to the start of the service booked, if so, you will not be charged for the service booked, however the service fee is non-refundable. If you cancel after the cut-off time then we will, besides the service fee also include the Service Provider's (Individuals) transport and/or lost earnings fees as applicable and as stated on our Website This amount will be deducted before refunds are made.

8.1.6.  There will be an admin / service fee that will be determined from time to time, upon checkout when paying for a service booking.  This will be added per shopping cart transaction, and will be payable at the end of the transaction.

9.       PAYMENT AND CANCELLATION OF PRODUCTS/GOODS BOUGHT FROM A COMPANY/THIRD -PARTY SELLER 

9.1.    Payment for Products (Goods)/ Cancellation by You:

9.1.1.     You must maintain a valid cheque / credit card registered on our Website. You must ensure that all contact and payment information (e.g. email address, physical addresses, cheque / credit card numbers) which you provide is accurate and not misleading and that you will update it so that it remains so.     

9.1.2.     Prices include any applicable VAT or other sales tax unless otherwise stated.    

9.1.3.    We may at any time change the prices, fees, commission structure or any other income derived from the site without prior notification.      

9.1.4.     Gotta work reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing

9.1.5.    You as the customer (User of the site) can cancel a transaction, a quote, order/ sale of a product from a company listed on the site after you have paid.

9.1.6.   If you cancel the order within 12 hours of placing and paying and the order is not shipped then the refund will be applicable.   If you cancel the order after it is shipped, or the 12-hour lapse, you will have to contact the company for a refund, or follow the refund policy of such company.  Kindly note that if the product is shipped before the 12 hours have past, the refund policy of the company will come into effect, and Gotta Work will not be responsible for any refund.

9.1.7.  There will be an admin / service fee that will be determined from time to time, upon checkout per transaction.  This will be added per shopping cart transaction, and will be payable at the end of the transaction.

10.   CANCELLATION BY GOTTA WORK

10.1.  We may at any time without cause cancel any particular Booking or order of an individual and or company, or this agreement as a whole including your right to use our Website, giving notice by email to the extent reasonably practicable. If so, we will refund any amounts due to you for services not received and for products not shipped as yet and or within the 12-hour time frame as per cancellation of products and services bookings.

10.2.   Following cancellation of this agreement:

10.2.1.   Accrued rights and liabilities are unaffected. All clauses in this agreement which are stated or intended to continue after cancellation will continue to apply. You must not attempt to re-register for or continue to use our Website if we have given you notice of cancellation.              

10.2.2.   Gottawork will not return the admin fee or the commission should there be a refund to the user off the site          

11.   CANCELLATION TO GOTTA WORK FOR USING OUR SERVICES

11.1.  By you as the user

11.1.1.   You can at any time cancel any individual visit, a Repeat Booking or this agreement as a whole via the platform or by contacting us. There is no charge if you cancel the according to the policies described, if so, you will not be charged for any related fees. However, if you cancel any transaction or sale not within the policy terms, then we will charge Gottawork's administrative fees and if applicable the Service Provider's and or company’s transport and/or lost earnings fees. This will happen by debit from your cheque / credit card and you authorise us to charge your card accordingly.           

11.1.2.   If any amount due by you is unpaid, we may:      

1.1.1.1.1.                    Charge reasonable additional administration costs; and/or           

1.1.1.1.2.                    Arrange of the supply of Services to be suspended; and/or          

1.1.1.1.3.                    Cancel this agreement on written notice (including email).           

11.2.       Cancellation by us:

We may at any time without cause cancel any particular Booking, sale or this agreement as a whole including your right to use our Website, giving notice by email to the extent reasonably practicable. If so, we will refund any amounts due to you for outstanding paid for bookings or orders not shipped as yet and within the time frame of cancellation.          

11.3.         Following cancellation of this agreement:   

Accrued rights and liabilities are unaffected. All clauses in this agreement which are stated or intended to continue after cancellation will continue to apply. You must not attempt to re-register for or continue to use our Website if we have given you notice of cancellation.                              

12.   RETURNS AND REFUND POLICIES

12.1.  Companies/Products related

12.1.1.  Returns

Returns are strictly between you as the user and the company listed on the Gotta Work site.

12.1.2.  Refunds

12.1.2.1.  When to contact Gotta Work

12.1.2.1.1.   Prior to the status of your order changed to “shipped”, and within 12 hours of completing a transaction on the site.

12.1.2.1.2.   Within 12 hours of completing a transaction on the site, if the order is not shipped as yet.

12.1.2.2.When to contact the company directly

12.1.2.2.1.  After the status of your order has been changed to “shipped”.

12.1.2.2.2.  After 12 hours of completing a transaction on the site, whether shipped or not.

12.2.  Individuals/Service bookings related   

12.2.1.   No Show

            If there is a no-show and you notify us via our Website within 24 hours after the scheduled start time, then we will at your option provide either a full refund of any payment made for that visit or else use reasonable endeavours to re-arrange the visit. We reserve the right not to make a refund or re-arrange a visit if we are not notified within a 24-hour period.  If a refund is made it will be minus the commission and or service fee.

12.2.2.   Refunds

If a user cancels a service, they booked with an individual it must be cancelled 12 hours prior to the service delivery start time, if so, Gotta Work will refund the user minus the commission and or service fee and any administrative fees applicable. 

For any service cancellation done after that a refund will only be made after cost of Gottawork’s administrative fees and if applicable the Service Provider's transport and/or loss of earnings are deducted.

13.   RELEASE

You release Gotta Work and the entirety of our staff of any claims, damages, losses and expenses of any kind relating to a dispute with any Gotta Work user, listed company, listed individual or a third party in every circumstance. Under no circumstances will you hold Gotta Work  or any of the Gotta Work  staff liable for any infringement of your intellectual property rights, loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts resulting from your use of or inability to use the website or the website materials.       

14.   RESPONSIBILITY WAIVER 

Users cannot hold Gottawork responsible or liable for any theft damages, loss, death etc relating to any transaction including but not limited to services provided by individuals and which was paid for via the site, the individual and company are solely responsible for any liability and claim whatsoever.  We as Gotta work do, however, check to make sure that companies are FICA compliant and that individual service providers (where applicable) do not have a criminal record at that point intime when listing but Gotta Work cannot be held liable for any action of any individual service provider or company whatsoever.  Individual services and individual service providers are booked at own risk. 

15.   LOGGING A COMPLAINT

15.1.  Complaint by user - company related / products and quotes

15.1.1. Note that if you have any issues with your purchases or interactions with a listed company you will need to first directly contact the company from who you made the purchase. Although Gottawork is not directly involved in any transactions, should you be unable to arrive at a satisfactory arrangement with the listed company in question, or your order has not gone as expected, you can send an email to support@gottawork.co.za, subject company/product complaint.

15.1.2. Each complaint will be assessed on a case by case basis to determine its validity. Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best for our community. Therefore, it may take some time for us to come to a decision about your complaint.  If Gotta Work determines that your order was not up to standard, the listed company will be required to make a full refund of the order.        

15.2.     Complaint by user for individual service booking

15.2.1.   If your service order did not go as expected you can send us an email to support@gottawork.co.za, subject being individual booking.  Please include as much information as possible within the email.

15.2.2.    Each complaint will be assessed on a case by case basis to determine its validity. Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best for our community. Therefore, it may take some time for us to come to a decision about your complaint.  If Gotta Work determines that your order was not up to standard, a refund will be conducted accordingly.  Please note that service booking fees are not refundable.       

16.   CONSENT

16.1.    When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically.

16.2.    You also give permission to receive promotions from Gotta work or any third party listed on our site  

17.   SECURITY

Your account on our Website is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault.            

1.       INTRODUCTION

1.1. By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your individual status, and you may not assign or otherwise transfer your individual account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, state and city in which you are present while using the Software or Service.

1.2.   By listing on the platform does not mean you will get any bookings from the site, it is simply a platform to advertise your services.

1.3.  The service offering from Gotta Work to you as the individual might change without prior notification.

1.4. The minimum wage as per the “The Basic Conditions of Employment Act, No. 75 of 1997.” applies to all employs of a company and excludes independent contractors. When listing on Gotta Work’s website you are strictly listing as an independent contractor.  You are not an employee of Gotta Work (Pty) Ltd. 2016/155880/07, and therefore minimum wage will not apply.  We are also not an agency / recruitment agency as we only provide the platform for an individual to advertise your services.

1.5.  In light of the above you as a listed individual understand and agree that none of this will constitute a permanent employment relationship/agreement. And that you remain on the site as independent contractors.  You as the individual list out of free will.

2.       SIGN UP REQUIREMENTS

2.1.    No over 18 products or services will be allowed on the site, inclusive of any products or services of adult/sexual nature.

2.2.   You need to have a valid South African bank account in order to get paid for services rendered. The proof of banking details is required in the form of bank confirmation letter confirming that the account is active for more than 3 months.

2.3.    You must list in at least one category of which you have the applicable requirements.

2.4.    You need to submit all the required documents to complete your application.

2.5.    All fields must be completed during sign up.

2.6.    You hereby give Gotta Work permission to use your photo for whatsoever reason.

2.7.    You hereby give permission to Gotta work to share your information provided to Gotta Work where applicable.

2.8.    You have no criminal record

3.     SIGN UP COSTS

 It is FREE! There is no cost to the individual (individual contractor) who signs up on Gotta Work’s website.     

4.      INDIVIDUAL LISTING

4.1.    SETTING UP YOUR INDIVIDUAL PROFILE AND BOOKING FACILITY

4.1.1.      The information you use during sign up will be used inside your individual profile page. You may edit this information while setting up your profile. Please ensure that all information used is accurate, current and complete as this information will be publicly visible to all users viewing your profile.

4.1.2.        You will be required to set up your individual profile and complete all the required fields in order to publish your profile on the Gotta Work site.

4.1.3.        You must also complete Why and how you as an individual can assist a person that’s Gotta Work, within the specific category you list in

4.1.4.        Your individual profile will need to be set up with all the required fields before it can be published to the site.

5.       COMPLETION OF REGISTRATION AND ACCOUNT NOTIFICATION

5.1.  You must provide accurate, current and complete information about yourself and your application during registration. This data will be used in your individual profile and therefore all information needs to be correct. You are responsible for maintaining and updating your information as and when necessary. If you update your information on your   profile you will also need to inform Gotta Work of any changes.

5.2.    You may not impersonate any person or use a name you are not legally authorised to use.

5.3.   The registration will be complete once your registration form with all accompanying information and attachments has successfully been submitted.

5.4.  You as the individual must provide certain info and documents in order to be considered to list on the site, or to be approved for a specific category listing.  Providing the following but not limited to;

5.4.1.     ID Document (SA) and or Passport

5.4.2.    Drivers Licence (if available)

5.4.3.    Proof of Residence

5.4.4.    Clean Criminal Record

5.4.5.     Certificates and Diplomas (if available)

5.4.6.     Working Permits (if not a SA citizen)

5.4.7.    Banking Details Confirmation

5.4.8.    Income Tax number and related details

5.4.9.    CV Including references

5.4.10.    You must upload a profile picture that according to the following;

5.4.10.1.          Headshot photo ONLY not a full-length photo

5.4.10.2.          The photo must be only of yourself, no third party included. 

5.4.10.3.          By uploading a profile picture, you agree that Gotta Work have permission

         to display the profile picture on the site.

5.4.11.    Questions to be answered

5.4.11.1.          All this must be answered, with positive answers.

5.4.11.2.          Do you have a criminal record?

5.4.11.3.          Have you ever been arrested on any charge?  lf yes, please elaborate

5.4.11.4.          Do you have the relevant experience for the category you are listing in?

5.4.11.5.          Would you be willing to undergo a lie detector test?

5.5.        All applicable docs must be uploaded and all fields completed.

5.6.       Once the registration is complete you will receive an automatic email notification to the provided email address.  If you do not receive this email  please contact us at ​listings@gottawork.co.za​ so that we can send you this very important & useful guide.

5.7.     It can take up to 48 hours for your registration to be processed and for our accounts and admin departments to be informed of your new account.

5.8.      You will then be contacted for interview purposes depending on which category you want to list in. Alternatively, you will be contacted regarding the status of your sign up request.

5.9.        As you are solely responsible for your account, your information provided on your account (including banking details) and all activity occurring on your account, we implore you to protect your account and password and avoid sharing your account details with other people unless very necessary.

5.10.     Please notify Gotta work immediately should you notice any breach of security or unauthorised use of your account.

6.       ACCESS YOUR PROFILE

6.1.1.     Once you are a registered individual, you will have continued access to your individual profile and online booking facility without any monthly subscription fees.

6.1.2.    Once a year, or whenever deemed necessary, Gotta Work will send out an email notification whereby you will need to confirm your individual details so that we can ensure you are still operating and all your information is still accurate and current. If you fail to confirm your details, we reserve the right to restrict access to your profile.

7.      INDIVIDUAL GUIDE

 In the individual guide that you will receive upon signing up, there will be step by step instructions on how to edit your details, manage your online   profile, how to manage booked services, messages and how to make yourselves available or unavailable.  It will be your responsibility to set up your own profile, list your services on the site and keep your individual page updated and managed correctly.

8.     SERVICE LISTING REQUIREMENTS

8.1.       Once your INDIVIDUAL profile is set up and has been approved and published, you will then be able to receive bookings for the categories you are     listed in. Your individual profile and services will need to meet the following requirements:

8.1.1.        Your description and information provided must be accurate and not false, misleading, deceptive or fraudulent;

8.1.2.        Your description and information provided cannot be forged, threatening, offensive or otherwise constituting harassment;

8.1.3.        Your services must be reasonably fit for the purpose for which category you want to list in

8.1.4.        You will not hyperlink your page in any form whatsoever

8.1.5.        You will not display any form of contact details on your page. 

8.1.6.        Your listings are made in compliance with the laws of the Republic of South Africa and especially that of the Consumer Protection Act that became effective 1 April 2011.

8.1.7.        You are required to give a detailed, accurate and honest description of each of the following;

8.1.7.1.                 Description about yourself

8.1.7.2.                 Services you offer

8.1.7.3.                 Languages you can speak and understand

8.1.7.4.                 Working areas that you can offer your services

8.1.7.5.                 Working hours that you can work

8.1.7.6.                 Experience you have in your field

8.1.7.7.                 Qualification you have

8.1.7.8.                 skill

8.1.7.9.                 How your services can assist a Gotta work individual

8.1.7.10.              You must have experience in the category you want to list in. 

8.1.7.11.               It is the sole discretion of Gotta Work whether you will be approved for a category listing.

8.2.   All new Individual profiles, as well as required category listings, will be reviewed by Gotta Work  before they are published..​ ​If there are any issues with the information and/or imagery and attachments provided, we reserve the right to put your listing on hold until such time as it meets our specific requirements. We will notify you of the reason your listing has been put on hold and the adjustments that must be made for it to meet our requirements. Please note that this is for your own benefit so that we can ensure that your listings are presented as professionally as possible in order to maximise interest in your listings.

8.3.  Please note that it may take some time for our admin to review your individual profile and possible interview notification before we will continue with your profile to be approve them and to be published 

8.4.  By requesting to be listed, does not in any way whatsoever mean that it will be approved.  Only listings and categories will be approved based on the sole discretion of Gotta Work, as well as the required, sills, experience, references, education etc.

8.5.   Individuals must give permission for the following checks to be conducted where applicable.

8.5.1.       Criminal Check.

8.5.2.       Forensic Report.

8.5.3.       Credit check,

8.5.4.       Deed search.

8.5.5.       identifying Documents,

8.5.6.       Family Directorships.

8.5.7.       Relationships.

8.5.8.       Soft Trace

8.5.9.       Reference checks.

8.5.10.   Any other check deemed necessary.

8.6.    No individual will be allowed on the site should they have a criminal record  

8.7.   You hereby give permission to share your listed info (cell number etc) - to prospective buyers of your services (user wanting to make use of the service) or any third party.

8.8.   Admin will approve the listing if it complies with all requirement.  Admin has the right to reject the application to list as an individual or for a specific category for any reason whatsoever.

8.9.  You as the individual requesting to be listed have the capacity, qualifications and authority to enter into and to perform this Agreement and that this Agreement is executed by a duly authorised represent

8.10. You will at all times endeavour to be on time for rendering of the services you provide.

8.11.  It is very important that you as the individual make yourselves available or unavailable on the site.  If you are shown as available and booked you will be held liable for the service, inclusive but not limited to the cost of the paid service.

8.12. The service offering Gotta Work provide might change without prior notification

8.13. Referred means you have been nominated or listed by a user with your permission or you listed yourself with verification and confirmation from your previous employer.  You have worked in the specific field for a certain period of time and the referral is positive.

8.14. Self-listed means you have no third-party referral and you listed on the platform without being referred by a previous employer or any third party for related services.

9.       LISTING IN MULTIPLE CATEGORIES

9.1.    In your online profile, you may only provide services that you are qualified for and or have the relevant experience.  In the event that we become aware that you are providing unrelated services under your individual profile, we will inform you that you will be required to give proof of such qualification and or experience as required.

9.2.  You understand that you are solely responsible for your content and any listings you create. You represent that you have all necessary rights to your content and that you’re not infringing or violating any third party’s rights by posting it.

10.   INELIGIBLE SERVICES

10.1.If you attempt to list certain  services on the Gotta Work  site that we feel may present a risk to our community; are inconsistent with our values; are harmful to our users; or simply are not in the spirit of Gotta Work , we reserve the right to prohibit you from listing the said services on the platform or advertising them on the Gotta Work  social media platform. We can decide to not approve a category listing or not allow you to sign up on the Gotta work platform at all.   The following items are prohibited or restricted on the Gotta Work Online platform or social media platform:

10.1.1.   Any illegal services, promoting illegal activity and highly regulated items;

10.1.2.   Any services that are hateful or racially, sexually, ethnically or otherwise objectionable;

10.1.3.   Any services that use copyrighted logos or imagery;

10.1.4.   Alcohol, tobacco, drugs and drug paraphernalia;

10.1.5.   Services relating to Animal products or human remains;

10.1.6.   Hazardous materials, firearms, explosives and weapons and items that could be of danger;

10.1.7.   Pornography and mature content;

10.1.8.   Food that is not packaged or does not comply with all laws governing the sale of food to consumers;

10.1.9.   Any unsafe weight loss services;

10.1.10.Any directory-based advertising or any sales of business advertising space, including print and/or online;

10.1.11.Any services that you do not have the legal right to sell.

10.2. Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best.

10.3. If you are uncertain that your service will be eligible to be listed, please email us at listings@gottawork.co.za​ before creating the listing, so that we can verify if your listing will be approved.

11.    INTELLECTUAL PROPERTY

11.1.     We know that you have taken the time to properly describe your individual page this is why we have to insist that all wording and photos used to be of original content.

11.2.   All descriptions used must be of your own wording. All photographs used must be of your own and must be taken by yourself or a professional photographer. No use of stock photography will be permitted.  Your profile picture must be a picture not older than 3 months from date of sign up.  The picture must be of yourself.

11.3.    At Gotta Work we respect your intellectual property and as such we are committed to ensuring that any content that infringes on your intellectual property rights is removed from our website and all corrective actions are followed.

11.4.     If you feel that content that you own or have rights to has been used on the Gotta Work website without your express authorisation, you can report this to Gotta Work to be removed by sending us an email to listings@gottawork.co.za with Complaint as the heading.

11.5.     If you post content that infringes on another person’s intellectual property, the procedure will be to remove the unauthorised content with a warning. We reserve the right to terminate your account if it is made clear that you repeatedly make use of other people’s intellectual property without their permission.

12.   MANANGING YOUR INDIVIDUAL PROFILE

12.1.     KEEPING YOUR INDIVIDUAL PROFILE UP TO DATE

  Once your profile has been set up you will need to ensure that you manage your page correctly and keep all your information and details up to date.

12.1.1.   LISTING DESCRIPTIONS

It will be your responsibility to keep your page updated with relevant skills and services and make sure they are correct at all times.  If you are listed in a category, and approved, you must be readily available to provide that services.  If you no longer provide that specific service you must remove yourself from that category listing.   

12.1.2.  MAINTAINING CURRENT DETAILS

It will be your responsibility to keep all your details accurate and current. This includes all contact information, personal details, banking detail etc.

If there are any changes to any of your details you must update them immediately inside your individual dashboard. You will also need to inform the Gotta Work team of any changes by emailing your new details through to ​listings@GottaWork .co.za​.

12.1.3.  RECEIVING ORDERS

When a Gotta Work user purchases a service, you will be notified via email of this new order. All the order details will also be visible inside your individual dashboard for you to view and complete the necessary steps for a successful service delivery.  You must update the user when you are on your way, and you must inform Gotta Work when the service is done, by means of changing the status to completed in your individual dashboard.

12.1.4.   HIDING YOUR PROFILE

In the event that you will be unable to manage your individual profile or provide services for a period of time you can  hide your entire page from public visibility on the Gotta Work site, by going to edit details, and making your page "unavailable"  This will not remove your listings permanently but will ensure they are not searchable for our users. Once you are ready to proceed with services again you, make yourself "available" again to return all your listings back on to the site.

13.   CANCELLATION OF BOOKED SERVICES

13.1.       CANCELLATION OF A SERVICE BY YOU

If you cancel a service after you accepted it, it must be done 12 hours prior to the service start time.  Should you not cancel in time, and you do not arrive, Gotta work will have the right to delete or suspend your profile from the system.

13.2.      CANCELLATION OF A SERVICE BY A USER

         When a user cancels a service via Gotta Work, you as the individual will be notified accordingly.  If the service is cancelled prior to the 12-hour required time frame, you will be notified.  if, however, the cancellation from the user occur after the 12-hour required time frame, thus on the same day and you have already had expenses for travelling purposes, Gotta work will investigate and see if any amount for cancellation is due to you.  This can take a while to determine the validity and Gotta Work reserves the right to not pay out any amount to you for whatsoever reason.

14.   PAYMENT FEES AND PAYMENT SCHEDULE

As an individual on Gotta Work's site, you will be allowed to create your own online profile within the Gotta Work website in order for you to list, promote your services. Below we will outline all the fees associated with your online profile (if applicable) as well as provide you with information about your payment account, also what happens in cases of fee avoidance and defaults on any fees. Gotta Work ’s services are conditioned upon the fulfilment of your payment obligations.

14.1.                  BANK ACCOUNT

In order to list on the Gotta Work platform and create an individual profile with a booking facility, you will be required to have a valid South African bank account.  We would require proof of banking details from your preferred Financial institute not older than 3 months to confirm your banking details. 

Depending in what category you are listed, you will receive a set per hour fee, which are set by Gotta Work and can be changed without prior notification.   All proceeds from sales made through the Gotta Work platform when a service is booked (less Gotta Work ’s commission and/or part hourly fee and transaction fee) will be transferred into your South African bank account.

14.2.                  INDIVIDUAL/SERVICE PROVIDER FEES

Below is an outline of the fees associated with your individual account. Gotta Work’s services are conditioned upon the fulfilment of your payment obligations if applicable. Unless otherwise stated, all fees are quoted in South African Rands and are inclusive of VAT.

14.2.1.               REGISTRATION COSTS

We do NOT charge a fee to register as an individual, that wants to list on the Gotta Work platform. It is entirely free to list.

14.2.2.               TRANSACTION FEE

Gotta Work charges a per hour fee to the user of the site based on the category that you are listed in for that specific category.  You will receive a certain percentage and/or amount of that per hour fee, of which Gotta work keeps the balance. 

14.3.                  PAYMENT TO THE INDIVIDUAL

Payment to you for any completed service booking will be done within a period of 30 days from date of statement. 

14.4.                  EMPLOYMENT AND TAX

Gottawork is not an employment service and does not serve as an employer of any User or Service Provider. As such, Gottawork will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer's liability, social security or payroll withholding tax in connection with the use of these Services. You understand and agree that if Gottawork is found to be liable for any tax or withholding tax in connection with these Services, then the Service Provider/individual will immediately reimburse and pay to Gottawork an equivalent amount, including any interest or penalties thereon.

14.5.               REIMBURSEMENTS 

14.5.1.  We reserve the right to obtain reimbursement of any amounts owed by you to Gotta Work. You authorise us to retrieve these funds from the bank account you have logged in your company dashboard, or subtract it from the amount we might owe you for rendering of services.

14.5.2.  We reserve the right, in our sole discretion, to seek reimbursement from you as an individual listed on the Gotta Work site in any of the following circumstances:

14.5.2.1.      If in a particular circumstance we feel it warranted to provide a refund to one of your customers (user who booked your services via the platform). These circumstances may include when a booking was made, and you did not arrive to for such services, you did not work the amount of hours booked, you do not complete the tasks as stipulated in the booking, or if a valid refund request has not been honoured;

14.5.2.2.       We discover erroneous or duplicate transactions/ bookings for your services by more than one user 

14.6.     FEE AVOIDANCE

Gotta Work strictly prohibits any action by you as an individual listed on the Gotta Work website to avoid paying certain fees. The following actions will be seen as fee avoidance:

14.6.1.      Encouraging your customers (users of the platform) to not book your services from your Gotta Work profile and rather from a private channel. A transaction initiated on Gotta Work must be completed on the Gotta Work website.

14.6.2.     You may not give better pricing from a private channel if the sale was initiated on Gottawork

14.7.      DECLINING TRANSACTIONS

Gotta Work reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of our Terms of Use and company Policy

15.   DISPUTES

15.1.         As an individual that is listed on Gotta Work site, you are expected to conduct yourself in a professional manner. This includes good communication with your customers (user who booked your services on the platform) and high-quality service. If a dispute arises, you agree to resolve the dispute directly with your customers amicably and professionally.

15.2.       In the event that a dispute is escalated to Gotta Work ’s complaint system, Gotta Work reserves the right to issue a refund to your customer (user who booked your services via the platform) if a transaction is found to violate Gotta Work ’s Terms of Use and company Policy. Gotta Work will then seek reimbursement from you, if the service was already paid.  Should the amount not have been paid to you as yet for the rendering of services, Gotta Work will refund the user, and you as the individual will not get payment as agreed after 30 days of statement.  

15.3.       We reserve the right to cancel your account if you do not resolve any disputes that are found to be in violation of Gotta Work ’s Terms of Use and company Policy. Please refer to the Cancellation Section below for further details.

16.  LOGGING A COMPLAINT

The user will lodge a complaint with Gotta Work.  Each complaint will be assessed on a case by case basis to determine its validity. Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best. Therefore, it may take some time for us to come to a decision about the complaint.  If Gotta Work determines that the service provided to the users was not up to standard, you as the listed individual will be required to make a full refund of the booked services.  Gotta Work will refund the user if the outcome is in favour of the user who booked the service.  Gotta Work can however recoup the funds by requesting you to make a full refund for the booked service, or subtracting the amount payable to you for services not yet paid.  A debit order can also be set up of which you approve of by accepting these terms and conditions.

17.  TRANSPARENCY

At Gotta Work, we value transparency. Transparency means that you honestly and accurately represent yourself, and your services.

We may reach out to you at any time with a more detailed inquiry about you as an individual. Please be prepared to provide additional details if and when applicable. Please respond to any inquiries from us in a timely manner.

Our site is built on trust. Providing false, inaccurate, or misleading information is prohibited by our Terms of Use. If we find that you’re not being open and honest with us, we may suspend or terminate your account and profile.

18.   RESPONSIBILITY FOR YOUR CONTENT

You understand that you are solely responsible for your content and any listings you create. You represent that you have all necessary rights to your content and that you’re not infringing or violating any third party’s rights by posting it.

19.  PERMISSION TO USE YOUR INFORMATION

By posting and listing as an individual on the Gotta Work site, you grant Gotta Work a license to use your name, surname, age, nationality, gender, skills, education etc.   for promotional purposes. ​ ​We don’t claim any of your details, but we have your permission to use it as part of our marketing materials to help Gotta Work function and grow. This will help us easily promote you as an individual and not infringe on any of your rights.

20.   ADVERTISING

Signing up as an individual ​does not ​include any advertising benefits on the Gotta work platform or social media platforms. Gotta Work may from time to time, make use of some of your information as per "permission to use your information" to promote Gotta Work.

21.  RATING AND REVIEW SYSTEM

21.1.   There is a rating and review system on the Gotta Work website whereby any Gotta Work user can rate your service directly inside your individual profile. By registering as a Gotta Work individual and   making use of the booking facility you agree to have the rating and review system as part of your individual profile.

21.2.     If you feel that you have received an unfair rating, or have been rated by a Gotta Work  user which you have had no prior dealings with or even if you have evidence of any abuse of the rating system, please contact us on ​support@Gottawork .co.za​ and we will investigate the matter. These investigations may take time and can be a lengthy process.

21.3.     Please note that we cannot guarantee the outcome of this investigation and will only remove a rating if we feel it is absolutely necessary to do so. We feel it is very important to create an atmosphere of trust and honesty between our Gotta Work users and the listed individuals with the rating and review system.

21.4.   If we see that you as a listed individual are consistently getting below-average ratings and not performing up to the standard that our Gotta Work users have come to expect, we reserve the right to close your account/page and your service booking facility.

22.   PROFESSIONAL INDIVIDUAL PRACTICES

22.1.       HOW TO CONDUCT YOURSELF AS A LISTED INDIVIDUAL

Gotta Work connects our users to listed individuals from all backgrounds. We strive to ensure that everyone has a positive experience on the website. 

We take pride in our Gotta Work platform and want to create a professional environment with trustworthy individuals that offer great quality services. Therefore, it is expected that all listed individuals professionally conduct themselves in all dealings on the platform. If you as a listed individual become involved or partake in any unfavourable behaviour that negatively impacts a Gotta Work  user, company and/or another individual listed on the site  and also effects the name of the Gotta Work  brand, we reserve the right to remove you as a Gotta Work  listed individual and close your page and booking facility.

22.2.       ANTI DISCRIMINATION

You can’t discriminate based upon:

Race, colour, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected under applicable law.

22.3.       PROHIBITED BEHAVIOUR

Examples of prohibited behaviour on Gotta Work include, but are not limited to:

22.3.1.                 Refusal of service based on usership in one or more protected group;

22.3.2.                 Derogatory or demeaning remarks against protected groups listed above;

22.3.3.                 Racial slurs;

22.3.4.                 Posts that support or glorify current or historical hate groups.

If you think discrimination has occurred on Gotta Work, please report it by ​logging a complaint​.

23.   CANCELLATION

23.1.        CANCELLATION OF YOUR PROFILE

23.1.1.   HOW TO CANCEL

In the event you decide to cancel your induvial profile close your online page, you will need to email us at support@Gottawork .co.za to inform us of your intention to cancel . Once we have received your email, we will close your profile and remove any of your listings from the website.  If you have any pending services that are booked and paid for, you will first honour those before cancellation can be completed.  Please note that once your profile is cancelled your individual profile will not be visible on the Gotta Work website.  You will have to sign up as a new application, should you wish to list on the platform again.

23.1.2.   TRANSFERRING OWNERSHIP

You may not transfer any of the rights and obligations of your Gotta Work contract to any other individual. Your profile is not transferrable.

23.2.      CANCELLATION OF YOUR INDIVIDUAL ACCOUNT BY GOTTA WORK

23.2.1.    REASONS FOR CANCELLATION

 The following instances will result in Gotta Work cancelling your online profile, closing your booking facility and removing all your listings from  the platform:

23.2.1.1.         If we receive regular complaints about you and the quality of service you provide;

23.2.1.2.        If you do not indicate when you are available and not available on the site.  If you are booked when you say you are available but you     are actually unavailable.

23.2.1.3.         If your listing description is found to not be an accurate representation of the services you are offering

23.2.1.4.         If there is a case of non-delivery;

23.2.1.5.         If you are repeatedly late for the start of the service time. 

23.2.1.6.       When you repeatedly do not update the status on your profile notifying the user that you are on your way, arrived and when the tasks are  completed.

23.2.1.7.     If we receive regular complaints that you are not abiding to the service requirements, or not completing what you offered or what was booked.

23.2.1.8.      If you use your profile in any other manner than outlined in this Policy or for the sales of any other services that are not directly related to the categories you have signed up for with Gotta Work.

23.2.1.9.      If your behaviour as an individual brings the Gotta Work ’s name into disrepute.

24.   ENDORSEMENT

Gotta Work acts as a platform and therefore does not endorse, approve or represent any of your content including services, statements, information, data, opinions, skills, qualifications or advice provided by you as the individuals listed on Gotta Work website.  You are therefore solely responsible to represent the true reflection of all listed within your profile.

25.   BUSINESS CONDUCT AND SERVICE PROVIDED FROM A LISTED INDIVIDUAL

This website’s creators and administrators have no liability whatsoever pertaining to any actions or transactions originating or deriving from conducting services as an individual on the Gotta Work website. Gotta Work is solely a platform for you to be able to promote your services as an independent contractor and to sell your services, therefore all transactions are at your own risk. Gotta Work will not be held responsible for any bad service, use of wording, promises or any arrangement made or the site as well or poor quality of services provided and received and is not obligated to participate in dealing with any complaints made against you as an individual.

26.   USER OPINIONS

Gotta Work provides directions for the use of the website but does not control the actions or opinions of the users and therefore will not be held responsible for the conduct of any Gotta Work users or individuals.

27.  AMENDMENT TO THE SERVICES PROVIDED

We reserve the right in our sole discretion to alter or remove any services offered. In the event that we introduce a new service, any fees for that service will take effect from the launch of that service, unless otherwise stated.  Gotta Work ’s functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in our Terms of Use and company Policy.

28.  RELEASE

You release Gotta Work and the entirety of our staff of any claims, damages, losses and expenses of any kind relating to a dispute with any Gotta Work user, listed company, listed individual or a third party in every circumstance. Under no circumstances will you hold Gotta Work  or any of the Gotta Work  staff liable for any infringement of your intellectual property rights, loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts resulting from your use of or inability to use the website or the website materials.

29.  RESPONSIBILITY WAIVER

Users cannot hold Gottawork responsible or liable for any theft, damages, loss etc relating to any services you provided and which they paid for via the site, you are solely responsible for any damages, theft, loss of any kind whatsoever.

1.    INTRODUCTION

1.1. By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your company page, and you may not assign or otherwise transfer or sell your company account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, state and city in which you are present while using the Software or Service.

1.2. Gottawork only provides the platform to facilitate transactions between Sellers and Gottawork customers. Gottawork is neither the buyer nor the seller.

1.3. By listing your business, products and services does not mean you will get any business from the site, it is simply a platform to display your products and services.

1.4. The Company or individual is solely responsible for fulfilment of delivery of the products, services or quotes. The Company or individual is also responsible to provide an invoice to the registered user if required.

1.5.  When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically.

2.       SIGN UP REQUIREMENTS

2.1.    No over 18 products or services will be allowed on the site, inclusive of any products or services of adult/sexual nature.

2.2.    You must have a selected shop name; your business does not need to be registered but you must select a name for your shop;

2.3.    Your business must be FICA compliant - confirmation of FICA requirements to be submitted to Gotta work upon request for approval.

2.4.    You must have a business that services South African residents;

2.5.    If you will be opening an online shop you are required to have a valid South African bank account. This is in order to receive pay-outs from       Gottawork.  Proof of banking details are required in the form of a bank confirmation letter confirming that the account is active for more than 3       months. 

2.6.    You must list at least one product or service; this can be bought immediately by the user or for the purpose of requesting a quote from the user.

2.7.    All fields must be completed in order to request approval.

3.     SIGN UP COSTS

Gotta Work charges a transaction fee/commission per sale. Please take this into consideration when adding the cost of a product or service onto your page. The percentage commission can change at any given time, without prior notification.

4.    COMPLETION OF REGISTRATION AND ACCOUNT NOTIFICATION

4.1.  You must provide accurate, current and complete information about yourself and your business during registration. This data will be used in your company profile and therefore all information needs to be correct. You are responsible for maintaining and updating your information as and when necessary. If you update your information on your company profile you will also need to inform Gotta Work of any changes.  You may not impersonate any person or use a name you are not legally authorised to use.

4.2. The registration will be complete once your registration form with all accompanying business information inclusive of FICA documents has successfully been submitted

4.3.  Once the registration is complete you will receive an automatic email notification to the provided email address.  If you do not receive this email please contact us at ​listings@gottawork.co.za​.

4.4.   It can take up to 48 hours for your registration to be processed and for our accounts and admin departments to be informed of your new account.

4.5.  As you are solely responsible for your account, your information provided on your account (including billing details) and all activity occurring on your account, we implore you to protect your account and password and avoid sharing your account details with other people unless very necessary.

4.6.  Please notify Gotta work immediately should you notice any breach of security or unauthorised use of your account.

5.   BUSINESS TYPES WITH SPECIAL REQUIREMENTS

5.1.   Below are the business types that require special provisions in order to register successfully as a Gotta Work company.

5.1.1.   SECOND BUSINESS

In your online shop, you may only provide services or products that are related to the business you are registered under. If you provide multiple offerings that are not directly related to each other then you will need to register a second business. You can register a second business at any time by creating a new company account with the second business’ email address and details, and following the full registration procedure in order to set up a second company profile. In the event that we become aware that you are providing unrelated products or services under one company profile, we will inform you that you will be required to register a second business.

5.1.2.    HEAD OFFICES WITH BRANCHES, SUBSIDIARIES, ASSOCIATE COMPANIES, REPRESENTATIVES, OR COACHES

All business structures that have a head office with branches, representatives or coaches in different areas must each register separate company profiles as these are seen as separate businesses. The head office may create a company profile for the brand as a whole while each branch or representative can create company profiles applicable to their area.

5.1.3.    DIRECTORIES AND MULTI-VENDOR STORES

Gotta Work does not allow for any directories, multi-vendor stores or any other business format that is similar to the Gotta Work business structure to register on the Gotta Work website. We reserve the right to decline your registration and remove your company profile from   the Gotta Work site.

6.       COMPANY LISTING

6.1.    SETTING UP YOUR COMPANY LISTING

6.1.1.  The information you used during sign up will be used inside your company page. You may edit this information while setting up your profile. Please ensure that all information used is accurate, current and complete as this information will be publicly visible to all users viewing your profile.

6.1.2.  You will be required to set up your company profile and complete all the required fields in order to publish your profile on the Gotta Work site. The required fields include company details, contact details, shipping/delivery details, company logo, background picture for your profile, product or service details and banking details.

6.1.3.   You must also complete Why and how can your company's services or products assist a person that’s Gotta Work?

6.1.4.  Your company profile will need to be set up with all the required fields and submission of all the required documents before it can be published to the site.

6.1.5.   Your company must include whether collection or delivery is available and add the relevant information to the application to register.

6.1.6.   Gottawork does not guarantee that any sales will be made via your company page

6.2.    COMPANY GUIDE

In the company guide that you will receive upon signing up, there will be step by step instructions on how to edit your details, manage your online store and how to manage in and outgoing quotations. It will be your responsibility to set up your own shop, list your products and/or services on the site and keep your company page updated and managed correctly.

6.3.    PRODUCT AND SERVICE LISTING REQUIREMENTS

6.3.1.   Once your company profile is set up and has been approved and published, you will then be able to continue to with selling of your      services and products. Your company profile, products and services will need to meet the following requirements:

6.3.2.    Your description must be accurate and not false, misleading, deceptive or fraudulent;

6.3.3.    Your description cannot be forged, threatening, offensive or otherwise constituting harassment;

6.3.4.    Your products and/or services must be reasonably fit for the purpose for which goods of that kind are commonly bought;

6.3.5.    You are the legal owner of the product or service you are offering for sale on the Market and you have the legal capacity to conclude the    sale;

6.3.6.   You will not hyperlink to, or include descriptions of goods and services that you are not offering for sale in your shop on the Gotta Work website.

6.3.7.    You will not include any branding or watermarks on the imagery used for your company pages;

6.3.8.    Your listings are made in compliance with the laws of the Republic of South Africa and especially that of the Consumer Protection Act that became effective 1 April 2011.

6.3.9.    You are required to give a detailed and accurate description of each of your product or service listings in your shop:

6.3.9.1. In order for our users to clearly understand what they are purchasing.

6.3.9.2. In order for your product or service to adequately correspond with the description that you have posted on your company page.

6.3.10.   All new company profiles, as well as product and service listings, will be reviewed by Gotta Work  before they are published.​ ​If there are any issues with the information and/or imagery provided, we reserve the right to put your listing on hold until such time as it meets our specific requirements. We will notify you of the reason your listing has been put on hold and the adjustments that must be made for it to meet our requirements. Please note that this is for your own benefit so that we can ensure that your business and listings are presented as professionally as possible in order to maximise interest in your listings.

6.3.11.  companies can list their products and promotions which can be bought directly, if companies list it, they are obliged to provide the product at that price or they must add the note while stocks last.  This is completely between the company and the user.

6.3.12. Please note that it may take some time for our admin to review your company profile and company pages and approve them to be published.

6.4.    QUOTES

6.4.1.  All quote requests must be answered with a proposed quote.

6.4.2. Quotes must be sent out in a timeously manner, not exceeding a 24-hour period, including but not limited to new and amended quote requests.

6.4.3. Upon receipt of the quote, the user can either request an amendment, reject the quotation or accept the quote.  You as the company will receive a notification of such. 

6.4.4.  Upon amendment request, the company must provide the user with an updated quote.

6.4.5.  Upon acceptance of the quotation, the user will be directed to the shopping cart, where payment will be made.

6.4.6. When a customer accepts a quote and proceed to payment, the quote cannot be amended anymore from you as the company.  The details and pricing included in the quote are what must be provided to the client.

6.4.7.  Cost of delivery should not be included in the quotation, the amount for delivery will be added in the shopping cart if applicable.

7.    INELIGIBLE PRODUCTS AND SERVICES

If you attempt to list certain products or services on the Gotta Work  site that we feel may present a risk; are inconsistent with our values; are harmful to our users; or simply are not in the spirit of Gotta Work , we reserve the right to prohibit you from listing the said items on the platform or advertising them on the Gotta Work  social media platform. We can decide to not list one particular item from your shop or not allow you to sign up on the Gotta Work platform at all.

7.1.    The following items are prohibited or restricted on the Gotta Work Online platform or social media platform:

7.1.1.       Any illegal products or services, items promoting illegal activity and highly regulated items;

7.1.2.       Any products that are hateful or racially, sexually, ethnically or otherwise objectionable;

7.1.3.       Any products that use copyrighted logos or imagery;

7.1.4.       Alcohol, tobacco, drugs and drug paraphernalia;

7.1.5.       Animal products or human remains;

7.1.6.       Hazardous materials, firearms, explosives and weapons and items that could be of danger;

7.1.7.       Pornography and mature content;

7.1.8.       Food that is not packaged or does not comply with all laws governing the sale of food to consumers;

7.1.9.       Any unsafe weight loss products;

7.1.10.   Any directory-based advertising or any sales of business advertising space, including print and/or online;

7.1.11.   Any products that you do not have the legal right to sell.

Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best.

If you are uncertain that your product or service will be eligible to be listed, please email us at listings@Gottawork.co.za​ before creating the listing, so that we can verify if your listing will be approved.

8.    INTELLECTUAL PROPERTY

We know that you have taken the time to properly describe your shop and company pages and know how important these elements are to run a professional operation. This is why we have to insist that all wording and imagery used to be of original content.

8.1. All descriptions used must be of your own wording. All photographs used must be of your own products and must be taken by yourself or a professional photographer. No use of stock photography will be permitted.

8.2.  At Gotta Work we respect your intellectual property and as such we are committed to ensuring that any content that infringes on your intellectual property rights is removed from our website and all corrective actions are followed.

8.3. If you feel that content that you own or have rights to has been used on the Gotta Work website without your express authorisation, you can report this to Gotta Work to be removed by sending us an email to listings@gottawork.co.za with Complaint as the heading.

8.4. If you post content that infringes on another person’s intellectual property, the procedure will be to remove the unauthorised content with a warning. We reserve the right to terminate your account if it is made clear that you repeatedly make use of other people’s intellectual property without their permission.

9.       MANAGING YOUR COMPANY PAGE

9.1.    KEEPING YOUR SHOP UP TO DATE

Once your page has been set up and you have a company profile on the site you will need to ensure that you manage your page correctly and keep all your inventory and details up to date.

9.2.   LISTING PRICES AND DESCRIPTIONS

9.2.1. It will be your responsibility to keep your page updated with relevant prices and make sure they are correct at all times. All products will be sold at the price stated on each company page.

9.2.2. All items listed in your shop must either be in stock or readily available. If you no longer sell or have a specific item in stock, you must either edit the inventory of the item indicating that there is no stock available or this item must immediately be removed from your shop.

9.3.   MAINTAINING CURRENT DETAILS

9.3.1.    It will be your responsibility to keep all your details accurate and current. This includes all business contact information, personal details, delivery and billing addresses and banking details.

9.3.2.   If there are any changes to any of your details you must update them immediately inside your company profile. You will also need to inform the Gotta Work team of any changes by emailing your new details through to ​listings@GottaWork.co.za​.

9.4.   RECEIVING ORDERS

When a Gotta Work user purchases a product or service or request a quote from your page you will be notified via email of this new order. All the order details will also be visible inside your company dashboard for you to view and complete the necessary steps for a successful delivery. All status changes must be done timeously to keep the user informed of tracking the specific order. 

10.   TERMS AND CONDITIONS FOR YOUR SHOP SPECIFIC PROMOTIONS

It is your responsibility to communicate the terms or limitations for promotions to the Gotta Work users and your customers when sharing the details of your promotion.

11.    HIDING YOUR PROFILE / SHOP

In the event that you will be unable to manage your shop or complete orders for a period of time (for example, when you go on holiday) you can  hide your entire page from public visibility on the Gotta Work site, by going to edit details, and making your page "unavailable"  This will not remove your listings permanently but will ensure they are not searchable for our users. Once you are ready to proceed with orders again you, make your company page "available" again to return all your listings back on to the site.

12.   LISTING POLICIES

There are 2 separate policies that need to be considered, your Delivery Policy and your Refund and cancellation Policy. Gotta Work has set standard policies for both deliveries and cancellations/ refunds and these will be used if you do not make mention of your own policies on your company profile page.

12.1.  DELIVERY POLICY

Gotta Work has set a standard delivery time of 7 working days after a completed order. If you require a longer processing time to complete your delivery, then you will need to state this in your delivery policy and communicate it accordingly to the user of the site via your company profile.

12.1.1.     DELIVERY OPTIONS

12.1.1.1. You have various delivery options available of which you can select as many as are relevant to your shop. The delivery options include free collection, free delivery over a specific amount, a rate per third party service provider (courier or POSTNET) or other. 

12.1.1.2. If you enable the free collection option then customers will be able to select to collect their orders from your address and not pay any delivery fees. It will be your responsibility to arrange collection times with your customers.

12.1.1.3. If you enable the free delivery over a certain amount option then you will be required to stipulate the amount required to be spent with you to qualify your customer to receive free delivery. If your customer spends the stipulated amount, they will not pay any delivery fees.

12.1.1.4.If you do enable the third-party rate option you will be required to complete your rate/s. You can enable multiple rates for your customers to choose between making it easier to provide delivery via different methods and to different locations throughout South Africa.

12.1.1.5. If you do have a variety of listings where some require additional fees due to the fact, they are more specialized or are larger in size, then you can add details by "other" and include the different price.

12.1.2.  MAKING DELIVERY OF YOUR ORDERS

You are responsible for all the scheduling and the delivery of completed orders to the purchasing user.  Please keep in mind that you are responsible for making sure that your customer receives the product/s they have purchased from your shop. 

All deliveries must be made in a timeous and professional manner, and you are required to promptly despatch the products after they are sold. Prompt delivery means that each item is delivered within 10 working days of purchase unless you have specified otherwise in your delivery policy.

If in the event that you require additional time to complete the delivery of an order, you are obligated to communicate this to your customer and obtain your customer’s consent.

12.1.3.  COMMUNICATION

An informed customer is a happy customer; therefore, communication is key. You will need to make sure that you are constantly in contact with your customers, updating them on their delivery status on the Gotta Work site. Once your delivery has been processed you will need to send them the details of the delivery including tracking numbers and delivery date.  This can be done via the messaging system on Gottawork. 

12.1.4.    NON-DELIVERY

In the unlikely event that an order does not arrive, be prepared to provide valid proof of delivery. Valid proof of delivery must show that the item was despatched and that it was sent to the address provided on the Gotta Work website.

Delivery to the wrong address is likely to result in a non-delivery case, so make sure to deliver to the address stated on the order on the Gotta Work website.

If a buyer does not receive their order, they may file a case against your shop and you will be obligated to issue the customer a full refund.

You as the company/supplier of products listed on Gotta Work's site, hereby fully indemnifies Gotta Work against any damage/loss suffered due to non-delivery of products and or services. 

12.2.              REFUND AND CANCELLATION POLICY

You as the company/supplier hereby confirm that you adhere to the regulations as set out in the CPA (Consumer Protection ACT) at all times.

12.2.1. STATING YOUR REFUND POLICY IN YOUR SHOP

Gotta Work has set a refund policy that if products are returned within 14 days and are in their original condition and packaging, your customer can request a full refund. You are required to outline your refund policy it the user if it differs from the refund policy that Gotta Work has set out for your shop.  Communicating a different policy to the user is totally the responsibility of the company.

12.2.2.  HOW DO REFUNDS WORK

Gotta work will refund the client if they cancelled the order prior to you as the company changing the order status to shipped within a given period of 12 hours after placement of a successful order. Any other refund inquiries, if any, will be redirected to you, and you will be expected to manage the situation professionally and amicably.

In the event you are required to issue a refund, you will be responsible to refund the final sales price that the customer paid for the order including delivery fees and transaction fees. You will not be entitled to claim any fees back from Gotta Work.

12.2.3.  CLIENT CANCELLATION OF A TRANSACTION/ORDER

A client can cancel a transaction, order/ sale of a product or service after they've paid.  The client can request a refund; however, the following apply;

12.2.3.1.    If the order is already shipped you will be responsible for a refund and the client will contact you directly.

12.2.3.2.    If 12 hours have lapsed since placement of the order, you will be responsible for the refund and the client can contact you directly

12.2.3.3.    If the order is shipped within the first 12 hours after the placement of the order you will be responsible for the refund.

12.2.3.4.   If a user cancels a service, they booked with your company it must be cancelled 12 hours prior to the service delivery start, if so, Gotta Work will refund the user the applicable amount

12.2.4.  SELLING AN OUT OF STOCK ITEM

If an out of stock product is sold and you will not be able to supply the customer with the products they have purchased, you will be liable to refund your customer immediately, regardless of whether or not you have yet received a pay-out for the sale.

In the event that you are able to order more stock of the product, you can communicate this with your customers and obtain their consent for any additional waiting time. If your customer declines the extra waiting time you will need to proceed with the full refund.

13.   PAYMENTS

Payment for any products and or services via the site will be done by no later than 30 days from date of statement to the company by Gotta work.

13.1.         PAYMENT FEES AND PAYMENT SCHEDULE

As a company on Gotta Work's site, you will be allowed to create your own online shop within the Gotta Work website in order for you to list, promote and sell your products and/or services. Below we will outline all the fees associated with your online shop as well as provide you with information about your payment account, also what happens in cases of fee avoidance and defaults on any advertising fees. Gotta Work ’s services are conditioned upon the fulfilment of your payment obligations

13.1.1.   BANK ACCOUNT

In order to open a company profile and shop on the Gotta Work platform and create listings for sale, you will be required to have a valid South African bank account.  We would require proof of banking details from your preferred Financial institute not older than 3 months to confirm your banking details. 

Gotta work make use of different payment methods to make the sale as easy as possible for the user of the site.  Pay fast is one of the payment gateways who accepts all major credit cards, debit cards and instant EFTs. 

All proceeds from sales made through the Gotta Work platform (less Gotta Work ’s 10% transaction fee) will be transferred into your South African bank account.

14.   YOUR FEES

Below is an outline of the fees associated with your company account. Gotta Work ’s services are conditioned upon the fulfilment of your payment obligations.

Unless otherwise stated, all fees are quoted in South African Rands and are inclusive of VAT.

Please note that the service offering from Gottawork can change without prior notification

14.1.        REGISTRATION COSTS

14.2.       We do charge a fee to register, payable monthly or annually, to a company that wants to list on the Gotta Work platform. There are however time periods where we grant permission to list without any monthly fee, or a few months for free.  This is totally at the discretion of Gotta Work.  Gotta Work can give permission to any company should they wish to, to list for free for a limited or unlimited period of time. This will not be seen as discriminating against any company or individual whatsoever, and are totally at the discretion of management.  

14.3.        TRANSACTION FEE

Gotta Work charges a per-transaction fee every time you make a sale on the platform. A transaction fee of 10% will be levied on the total value of your sale, including delivery fees.  You will need to take this transaction fee into account when submitting your product or service vouchers and delivery prices.

14.3.1.     PAYMENT OF YOUR TRANSACTION FEE

When a customer purchase something from your shop, Gotta Work will deduct our transaction fee from the total amount of the sale and the remaining balance will be transferred into your bank account within 48 hours of a successful order should the funds reflect in Gotta Works bank account.  If the funds reflect after the 48 hours Gotta Work will make payment as soon as possible thereafter. Payment of services can take up to 48 hours after the service date for payment to be finalized.

14.3.2.  ADVERTISING FEE

Gotta Work offers optional paid advertising packages which will provide the benefit of advertising on the Gotta Work website and social media platforms. These subscription packages are only available to companies that are signed up with Gotta Work. It is entirely in your discretion if you wish to subscribe to any one of these packages.

14.3.3. CHARGING VAT

If your business is VAT registered you will responsible for collecting and paying any taxes and VAT associated with using and making sales through the Gotta Work website. Please note that your listing price is VAT inclusive and you will need to include all VAT charges in the price you submit on all your company pages and delivery fees.

Not all Companies are registered VAT (Value-Added Tax) vendors. Only Companies who are registered VAT vendors may charge VAT on products or services sold and issue a tax invoice in respect thereof. If a Company is not a registered VAT Vendor, it may not charge VAT on products or services sold and will not be in a position to issue a tax invoice in respect thereof.

14.3.4.  REIMBURSEMENTS 

We reserve the right to obtain reimbursement of any amounts owed by you to Gotta Work. You authorise us to retrieve these funds from the bank account you have logged in your company dashboard (by debit order or any other form possible) or subtract it from the amount we might owe you for rendering of services or for any products sold.

We reserve the right, in our sole discretion, to seek reimbursement from you as a company listed on the Gotta Work site in any of the following circumstances:

14.3.4.1.     here has been a default on the debit order for your transaction or advertising fees and there is an outstanding balance due to Gotta Work;

14.3.4.2.     If in a particular circumstance we feel it warranted to provide a refund to one of your customers. These circumstances may include when a sale has been made without the stock being available, the user did not promptly receive delivery of their order, if a valid refund request has not been honoured or if a service was not provided.  We discover erroneous or duplicate transactions related to an order from your shop;

14.3.5.  FEE AVOIDANCE

Gotta Work strictly prohibits any action by you as a company listed on the Gotta Work website to avoid paying certain fees. The following actions will be seen as fee avoidance:

14.3.5.1.    Encouraging your customers to not purchase from your Gotta Work shop and rather from a private channel. A transaction initiated on Gotta Work must be completed on the Gotta Work website.

14.3.5.2.    The price displayed in each product or service voucher listing must be an accurate representation of your current pricing structure. You may not over inflate the prices of your listings on Gotta Work to drive our users to seek better pricing from a private channel.

14.3.5.3.      Charging excessive delivery fees on your Gotta Work listings to encourage our users to seek better delivery fees from a private channel.

14.3.6.  DECLINING TRANSACTIONS

Gotta Work reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of our Terms of Use and company Policy

15.    DISPUTES

15.1.    As a company that is listed on Gotta Work site, you are expected to conduct yourself and your business dealings in a professional manner. This includes good communication with your customers and high-quality service. If a dispute arises, you agree to resolve the dispute directly with your customers amicably and professionally.

15.2.    In the event that a dispute is escalated to Gotta Work ’s complaint system, Gotta Work reserves the right to issue a refund to your customer if a transaction is found to violate Gotta Work ’s Terms of Use and company Policy. Gotta Work will then seek reimbursement from your payment account.

15.3.    We reserve the right to cancel your account if you do not resolve any disputes that are found to be in violation of Gotta Work ’s Terms of Use and company Policy. Please refer to the Cancellation Section below for further details.

16.     LOGGING A COMPLAINT

16.1.    Note that if a user has any issues with purchases or interactions with you as a listed company, the user will need to first directly contact you. Although Gottawork is not directly involved in any transactions, the user can contact Gotta Work should the two parties not have been able to come to a conclusion.

16.2.    Each complaint will be assessed on a case by case basis to determine its validity. Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best for our community. Therefore, it may take some time for us to come to a decision about the complaint.  If Gotta Work determines that they users order was not up to standard, you as the listed company will be required to make a full refund of the order.

17.   TRANSPARENCY

17.1.   At Gotta Work, we value transparency. Transparency means that you honestly and accurately represent yourself, your products or services and your business.

17.2.    We may reach out to you at any time with a more detailed inquiry about your business. Please be prepared to provide additional details about your business. Please respond to any inquiries from us in a timely manner.

17.3.    Our site is built on trust. Providing false, inaccurate, or misleading information is prohibited by our Terms of Use. If we find that you’re not being open and honest with us, we may suspend or terminate your account.

18.   RESPONSIBILITY FOR YOUR CONTENT

You understand that you are solely responsible for your content and any listings you create. You represent that you have all necessary rights to your content and that you’re not infringing or violating any third party’s rights by posting it.

19.   PERMISSION TO USE YOUR BRANDING

By posting  and listing as a company on the Gotta Work  site, you grant Gotta Work  a license to use your branding including your trademark, logo and wording for promotional purposes.​ ​We don’t claim any ownership of your branding, but we have your permission to use it as part of our marketing materials to help Gotta Work  function and grow. This will help us easily promote your company pages and not infringe on any of your rights.

20.      ADVERTISING

Registering as a company ​does not ​include any advertising benefits on the Gotta work platform, it does however provide some form of advertising on the social media platforms. If you intend to make use of the advertising options on the site you will need to subscribe to these separately.

Gotta Work encourages you to advertise your published company profile with your online shop and all your product and service voucher listings on your available web and social media channels. However, in order to take advantage of the advertising benefits on the Gotta Work's website and social media platforms, you will need to subscribe to one of Gotta Work ’s advertising packages.

21.   RATING AND REVIEW SYSTEM (to be implemented shortly)

21.1.   There is a rating and review system on the Gotta Work website whereby any Gotta Work user can rate your product or service directly inside your shop. By registering as a Gotta Work company and opening a shop you agree to have the rating and review system as part of your company profile.

21.2.    If you feel that you have received an unfair rating, or have been rated by a Gotta Work  user which you have had no prior dealings with or even if you have evidence of any abuse of the rating system, please contact us on ​support@gottaWork.co.za​ and we will investigate the matter. These investigations may take time and can be a lengthy process.

21.3.    Please note that we cannot guarantee the outcome of this investigation and will only remove a rating if we feel it is absolutely necessary to do so. We feel it is very important to create an atmosphere of trust and honesty between our Gotta Work users and the listed companies with the rating and review system.

21.4.   If we see that you as a listed company are consistently getting below-average ratings and not performing up to the standard that our Gotta Work users have come to expect, we reserve the right to close your account/page and your online shop.

22.   PROFESSIONAL BUSINESS PRACTICES

22.1.   HOW TO CONDUCT YOURSELF AS A LISTED COMPANY

Gotta Work connects our users with businesses from all backgrounds that can offer a service or promotion to those users that’s Gottawork in every sense of the way. We aim to ease the pressure to have a one stop platform for users to have all they need as they have a busy lifestyle to keep up with. We will build connections and create ongoing relationships to make sure we can provide the best possible service for all parties involved. Most importantly we strive to ensure that everyone has a positive experience on the website.

We take pride in our Gotta Work platform and want to create a professional business environment with trustworthy Companies that offer great quality service and products. Therefore, it is expected that all listed companies professionally conduct themselves in all dealings on the platform. If you as a listed company become involved or partake in any unfavourable behaviour that negatively impacts a Gotta Work user/client, company and/or individual listed on the site  and also effects the name of the Gotta Work  brand, we reserve the right to remove you as a Gotta Work  listed company and close your page and shop.

22.2.   ANTI DISCRIMINATION

You can’t discriminate based upon:

Race, colour, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected under applicable law.

22.3.   PROHIBITED BEHAVIOUR

Examples of prohibited behaviour on Gotta Work include, but are not limited to:

22.3.1.                   Refusal of service based on usership in one or more protected group;

22.3.2.                   Derogatory or demeaning remarks against protected groups listed above;

22.3.3.                   Racial slurs;

22.3.4.                   Posts that support or glorify current or historical hate groups.

If you think discrimination has occurred on Gotta Work, please report it by ​logging a complaint​.

23.   CANCELLATION

23.1.  CANCELLATION OF YOUR COMPANY ACCOUNT BY YOUR COMPANY

HOW TO CANCEL

In the event you decide to cancel your company account and close your online page and shop, you will need to email us at listings@Gottawork.co.za to inform us of your intention to cancel your account. Once we have received your email, we will close your account and remove any of your listings from the website.  If you have any pending services and products that are sold and paid for, you will first honour those before cancellation can be completed.   Please note that once your account is cancelled your company profile will not be visible on the Gotta Work website.  You will have to sign up as a new application, should you wish to list and sell on the platform again.

23.2.  CANCELLING WHEN YOU ARE SUBSCRIBED TO ANY AUTO-RENEW SUBSCRIPTIONS

If you subscribed to one of Gotta Work ’s packages on an ongoing monthly basis then you will be on an auto-renew subscription. By cancelling your subscription this will in effect cancel your service. You will be able to cancel your subscription at any time by sending an email to listings@gottawork.co.za with the subject heading “cancellation of subscription”

As this is an auto-renew system it will be your responsibility to cancel your subscription before then next term begins. Once your next term begins you will not be entitled to cancel that term and request a refund of any remaining time on your contract. Gotta Work cannot cancel your subscription on your behalf.

You cannot cancel your subscription if you have an outstanding balance due to Gotta Work. Your cancellation will be logged but will only come into effect once all fees are settled.

23.3.  CANCELLING WHEN YOU ARE SUBSCRIBED TO THE SERVICES VIA A PREPAID CONTRACT

If you are subscribed to one of Gotta Work ’s packages via a prepaid contract, your cancellation will in effect suspend your Service. If your service is cancelled you will not be entitled to a refund of any remaining time on your contract.

23.4.  CANCELLING WHEN YOU ARE SUBSCRIBED TO THE SERVICE VIA THE DEBIT ORDER FACILITY

If you signed up for one of Gotta Work ’s packages on an ongoing monthly basis     then you will be on a monthly debit order contract with Gotta Work. In this case you will need to follow the full cancellation procedure as outlined in your Debit Order Mandate. Closing your company profile or online shop on the Gotta Work website will ​not ​constitute a cancellation of your debit order contract, and you will continue to incur your monthly fees.

23.5.  TRANSFERRING OWNERSHIP

You may not transfer any of the rights and obligations of your Gotta Work contract to any other person without our prior written consent.

In the event, you have sold your business and the new owner wants to continue with the contract under your current registration structure, you will need to inform Gotta Work via email of the request to transfer ownership.

We will issue you an​ ​online form where you will be able to submit your request for transfer and supply us with all the new owner’s details and relevant info and documents. At this point, we will approve the transfer. Gotta Work will inform the new owner of the process whereby they can register as a company and accept the company policy in their personal capacity.

Only once the new owner has accepted the company policy will the transfer of ownership be successful and you will be released from your individual contract.

23.6.  CANCELLATION OF YOU COMPANY ACCOUNT BY GOTTA WORK

Gotta Work ’s functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in our Terms of Use and company Policy.

23.6.1.     ACCESS TO YOUR SHOP

Once you are a registered company you will have continued access to your company account and online shop provided your account is paid

Once a year Gotta Work will send out an email notification whereby you will need to confirm your business details so that we can ensure your business is still operating and all your information is still accurate and current. If you fail to confirm your details, we reserve the right to restrict access to your shop.

23.6.2.     REASONS FOR CANCELLATION

The following instances will result in Gotta Work cancelling your company account, closing your online shop and removing all your listings from the website:

23.6.2.1.       If we receive regular complaints about your business and the quality of service you provide;

23.6.2.2.       If your inventory is not kept up to date and you are repeatedly found to sell a product on the Market that is out of stock;

23.6.2.3.       If your listing description is found to not be an accurate representation of the products or services you are selling;

23.6.2.4.       If there is a case of non-delivery;

23.6.2.5.     If your deliveries are repeatedly received after the stated delivery time and we receive complaints about your delivery service or your communication updates regarding deliveries;

23.6.2.6.       If we receive regular complaints that you are not abiding by your refund policy and honouring your refund requests;

23.6.2.7.       If you are behind in your advertising fees and have an outstanding balance owed to Gotta Work;

23.6.2.8.      If you use your shop in any other manner than outlined in this company Policy or for the sales of any other products or services that are not directly related to the business you have registered with Gotta Work.

23.6.2.9.       If your behaviour as a company brings the Gotta Work ’s name into disrepute.

24.    ENDORSEMENT

Gotta Work acts as a platform and therefore does not endorse, approve or represent any of the content including business services and/or products, statements, information, data, opinions or advice provided by the companies, individuals or users of the Gotta Work website.

25.    BUSINESS CONDUCT AND SERVICE PROVIDED FROM A COMPANY LISTED

This website’s creators and administrators have no liability whatsoever pertaining to any actions or transactions originating or deriving from conducting business as a company on the Gotta Work website. Gotta Work is solely a platform for you to be able to promote your business and sell your products and services, therefore all transactions are at your own risk. Gotta Work  will not be held responsible for any bad service, use of wording, promises or any arrangement made on the site as well or poor quality products received and is not obligated to participate in dealing with any complaints made against you as a company unless done so at our own discretion.

26.    USER OPINIONS

Gotta Work provides directions for the use of the website but does not control the actions or opinions of the users and therefore will not be held responsible for the conduct of any Gotta Work users or companies.

27.    AMENDMENT TO THE SERVICES PROVIDED

We reserve the right in our sole discretion to alter or remove any services offered. In the event that we introduce a new service, any fees for that service will take effect from the launch of that service, unless otherwise stated.

28.    RELEASE

You release Gotta Work and the entirety of our staff of any claims, damages, losses and expenses of any kind relating to a dispute with any Gotta Work user, listed company, listed individual or a third party in every circumstance. Under no circumstances will you hold Gotta Work  or any of the Gotta Work  staff liable for any infringement of your intellectual property rights, loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts resulting from your use of or inability to use the website or the website materials.