QUESTIONS IN RELATION TO COMPANIES AND PRODUCTS

Am I buying a product from Gotta Work?

No, Gotta work provides the site and companies run their own shops.

Your business interactions are with the companies themselves, not with Gotta work. This implies that all your questions regarding products, contact details, refunds and delivery times will all be aimed at each company separately that you are purchasing from and not Gotta work.  Gotta Work manages the checkout and payment system and provides the online support necessary for running the site.

Can I order products from more than one company/ shop at the same time?

Yes, you can order as many products from as many shops all in one go, thus only one “swipe”.  Each company, however has its own delivery fees and will be calculated at the end of the transaction, calculating the total payable.  Please note that each company is responsible for their own delivery thus a fee per company, where applicable. 

You can, also for your convenience buy products from as many companies as you want, as well as book services from as many individuals as you want with one check out.

How long will it take for my order to be delivered?

Each listed company has its own delivery estimated times.   The company will update the status of your order on the Gotta Work Website, where you can just log in and view.

Gotta Work, however, set a delivery time of 7 working days.  If this is not possible the company will update you on progress.

Can I pick up my order?

Some companies that are listed do offer the option for collections.  This will be visible on their company page.  If collection is available from the company you buying from, it will appear as an option in the shopping cart when you check out.

Can I cancel an order after I paid for it?

Yes, you can cancel an order via Gotta Work, up until the point where the company has changed the status of your order to shipped. Cancellation of product after shipment is discussed with the company directly.

Can I get a refund if I am not entirely satisfied with the product?

Yes, if the refund policy is followed.

Gotta work has set a standard refund policy that stipulates that products which are returned within 14 days and are in their original condition and packaging, can be returned with a full refund directly from the company. However, each company can set their own refund policies, which will be available directly from the company.   The company’s refund policy will always be followed first.  We would advise you to read and or request the refund policy of the shop before making a purchase.  Refunds are done directly with each company.

GETTING A QUOTE FROM A COMPANY

How does quotes work on the Gotta Work site?

Companies have two different product section within their company profile.  “BUY NOW” &   “ENQUIRE NOW”

BUY NOW – you can add the product to your shopping trolley and check out.

ENQUIRE NOW- you will request a quote on a specific product listed, or a general quote request.  Upon receipt the company will draft a quote for you and submit via the system.  The quote received by you as the customer can be amended online, rejected or accepted.  Upon acceptance the product will be added to your shopping trolley ready for check out.

Multiple transactions can be done via one checkout and payment.

QUESTIONS IN RELATION TO INDIVIDUALS AND SERVICES.

Are individuals who provide services to me as the user employed by Gotta Work?

No, Gotta work do not employ any individuals that is a service provider on the site.  The individuals list on their own.  Individuals are, however, checked and approved according to the category they want to list in.  Individuals have a clean criminal record and have the relevant experience for a specific category they are listed in.

Does Gotta Work do checks on individuals before they list?

Yes, certain checks are done, including a criminal check.  Reference checks are also done.

Can I book a service from more than one individual at the same time?

Yes, you can book as many individuals to provide different services in one go, thus only one “swipe”. 

Can I cancel a booking and get a refund?

Yes, you can request to cancel a booking 12 hours prior to the service commencement time. 

GENERAL QUESTIONS

Are there terms and conditions?

We have a separate page for our Terms of use and privacy policy, as it is better to know the full scope of the terms and conditions. It’s important to us that you know what your rights and obligations are when making use of our website.

Are my financial and transaction details secure?

We take the utmost care of your confidential details that it is secure.  We have partnered with approved payment gateways to facilitate payment processing.  We offer various payment options.  All credit card transactions will be processed using the strictest encryption and transactions are 100% 3D secure. 

Can I buy products from companies and book services from individuals together in one transaction?

YES! To limit any additional transaction fees, and to save you time to conduct multiple transactions you can do it all at once.  Browse and buy products from companies, and book services from individuals all in one go.  Each product and service will go into your shopping trolley which you can then complete by making a payment. 

What should I do if my business doesn't have a category on Gotta Work’s site?

If your business does not fall under one of the current categories available, please contact us and we will add the category with pleasure.  As long as it falls within the policies of Gotta Work and your product or service can be of value for a person that’s Gotta work. 

Should you require any additional help, or have a question please email us at  info@gottawork.co.za or chat to us online via our live messaging system.